| Opportunity Number: | 25715682 | | Company Name: | T-Mobile | | Location: | Indianapolis, IN US | | Category: | Sales & Sales Management | | Salary: | Competitive | | Minimum Education: | High School Diploma | | | Updated: 9/6/2010 |
Sales Development Representative
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The Sales Development Representative (SDR) will drive sales productivity and customer satisfaction within the T-Mobile Retail Partners Sales (RPS) channel through sales promotion and consultation with management and employees at assigned RPS account locations. The SDR will provide consultation on T-Mobile products, services and programs to ensure that T-Mobile retailers are trusted wireless experts of all T-Mobile products and services in furtherance of meeting or exceeding key performance indicators (revenue, activation, churn, VOC, etc.). In addition to on-site consultation at partner account locations, the SDR will work closely with each store manager to review sales data to identify opportunities and develop promotions and programs that will drive sales performance to meet and exceed T-Mobile sales objectives. This position will play a critical role in building brand preference through relationships with store managers and staff, and enforcement of T-Mobile merchandising standards. They will also act as a one-point-of-contact for resolving partner and customer issues. The SDR will be responsible for providing regular reports on their assigned locations to T-Mobile leadership. This position plays an active role in ensuring the Best Place to Perform.
Position Duties & Responsibilities:
- Provide ongoing T-Mobile product and service, and customer service consultation at Retail Partner Sales locations. Coach for content and skill improvement at the front line manager and representative level. Use positive reinforcement and adult learning techniques to promote learning and skill improvement. Engage in side-by-side selling.
- Represent T-Mobile and develop and manage positive business relationships with management and employees at assigned partner locations. Consult with store managers in their development of monthly detailed business plans for each assigned location, seeking consensus on monthly T-Mobile goals. Manage and track progress against plan, communicating progress and opportunities with store managers and T-Mobile leadership. Meet regularly with store management (including site visits with frontline employees), serving as a point-of-contact for business consultation, and point of escalation for questions or issues including individual customer issues.
Requirements:
- Grow sales performance and other key metrics through sales and marketing promotions. Develop and manage in-store promotions, coordinating with appropriate personnel, including Store Management and employees, and T-Mobile Event Representatives.
- Partner with T-Mobile managers (RAMs, etc.) and store managers to ensure correct product mix and quantities. Ensure proper merchandising at locations, including product placement, maintenance, and brand compliance.
- Participate in retail partners weekly District Managers sales meeting. Provide regular reports to Sale Leadership. Participate in and complete required Sales training.
Discretion & Independent Judgment:
- Manage weekly and daily schedule, prioritizing account visits and deciding how best to convey T-Mobile core messages in a manner that will have the desired effect on the store manager and its staff to maximize sales productivity.
- Roll out major marketing initiatives at assigned accounts at each location. Provide input regarding content and skill improvement at the front line manager and representative level. Use positive reinforcement and adult learning techniques to promote learning and skill improvement.
- Provide consultation and feedback to store managers in their development and execution of monthly detailed business plans for each assigned location. Manage and track progress against plan, communicating progress and opportunities with store managers and T-Mobile leadership.
- Develop and manage in-store promotions, coordinating with appropriate personnel, including Store Management and employees, and T-Mobile Event Representatives. Determine the best use of resources to implement T-Mobile and programs and activities meeting the specific needs of each stores sales opportunities
- Provide primary and immediate resolution to Retail Partners issues as well as customer service concerns.
Position Requirements:
* MS Office experience required
* Strong organizational skills
* Excellent presentation, oral, and written communication skills
* Highly adaptive to face paced and constantly changing work environment
Education & Experience:
* College Degree or equivalent experience required
* Minimum of 1 -2 years sales or sales training experience required
* Wireless Experience a plus
* Valid drivers license, good driving record, and proof of insurance required
Environmental / Physical Demands:
* Must be able to lift at least 40 lbs.
* Car and air travel required.
* Business casual work environment.
* Must be able to work a Tuesday - Saturday schedule supporting retail business hours.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
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